Delete account
How to delete your Clickfone account and its data – with or without the app.
In the app
Open the Clickfone app and go to Settings › Account › Delete account. For security reasons you must have signed in again shortly before. Deletion starts immediately and you will be signed out.
Without the app
Email support@clickfone.de from the address of your Clickfone account with the subject “Delete account”. We will confirm receipt and delete the account within 30 days. If you write from a different address, we will first verify that the account belongs to you.
What is deleted
• Your user account and sign-in data • Workspaces that belong only to you, including all agents, call logs, transcripts and recordings • Your phone numbers • Active subscriptions of your account are cancelled
What is retained
Invoices and payment records are kept for up to 10 years in line with statutory commercial and tax retention periods. Server logs are deleted after 30 days at the latest.
If deletion is not possible right away
If you are the only admin of a workspace with other members, or if agents, numbers or a team's billing run through your account, nothing is deleted at first. Hand over this role or these resources to another team member – or write to us and we will help.
Questions
support@clickfone.de · More information in our privacy policy.
